Self-Service Password Reset Guide

 Step-by-Step: Reset Your Password

1. Go to the Password Reset Portal

https://passwordreset.microsoftonline.com

2. Enter Your Work Email

Type in your full Microsoft 365 email address, like:

jdoe@yourcompany.com

Enter the characters from the image (CAPTCHA), then click Next

3. Choose a Verification Method

You'll see the recovery options you set up earlier:

• Text message
• Phone call
• Authenticator app
• Alternate email

If you don’t see any options, you haven’t registered yet. Contact IT for help.

4. Enter the Verification Code

Microsoft will send you a code via the method you chose.

• Enter the 6-digit code
• Click Next

5. Create a New Password

You’ll be asked to enter and confirm a new password.

Make sure your new password:

• Is at least 8 characters long
• Includes letters and numbers
• Is different from your old passwords

6. You're Done!

You’ll see a confirmation screen that says your password has been reset.

You can now log in at: https://office.com
or open Outlook, Teams, OneDrive, etc., with your new password.