General

POP3 (Standard Account) vs Hosted Exchange

BarWeb offers two types of email accounts: POP3 (referred to as our Standard account) and Hosted Exchange Plans.

POP accounts have a smaller quota, so only the most current emails are stored on the web server. Emails are all downloaded by Mac Mail or Outlook, and stored on your computer.

Exchange Plans are a step up from POP email, enabling real-time access to your email, calendar and contacts, as well as important files and information.

There are a number of improvements that Exchange accounts offer over basic POP accounts:

Keeping this in mind, if you have one of our Standard POP accounts, be sure to keep your computer backed up!

Message Rejected - Size Limit

BarWeb along with all other email providers have an email size limit, if you are attempting to send an email and it is rejected with a message about Size Limit, this is usually caused by a large attachment on the email.

BarWeb has a limit of 150MB for both Standard and Exchange accounts, our inbound email size limit from external servers (Office365, Gmail, etc...) is also 150MB.

To stop a message being rejected with a Size Limit message please ensure that the message you are attempting to send, or trying to receive is under 150MB.

How to Identify Spam/Scam Emails

If you are not sure, the email can be forwarded to isthisreal@barweb.com.au, a BarWeb technician will inspect the email along with the email log to ensure the email is safe.

Phishing is an attempt to scam or deceive you into disclosing personal and financial information in an email or online. A hoax email may look like it was sent from a reputable organisation, and may ask you to disclose personal information via return email or by clicking a link. These emails often look genuine, copying a company's branding and email layout, and using an address that's very similar to the real company's URL.

Hoax emails may:

Help protect personal information by following these steps:

If you receive a suspicious email:

Remove Auto-Complete entries - Outlook

  1. Open Outlook
  2. Start a New Email
  3. Type a few characters of the email address you wish to remove in the To... field
  4. Click the "X" next to the entry you wish to remove

Enabling Cached Exchange Mode - Outlook

  1. Click File -> Account Settings -> Account Settings.
  2. Double click your account, then ensure the Use Cached Exchange Mode is checked.

Outlook 2010

Outlook 2013

Cached Exchange Mode is enabled by default in Outlook 2013.

Outlook 2016

Cached Exchange Mode is enabled by default in Outlook 2016

 

Archive or back up your mailbox

Use the Import and Export Wizard to back up (archive) your mailbox by exporting it to a file, and restore data by importing it from the file back to your mailbox.

The Import and Export Wizard

  • Outlook has a tool you can use to back up and restore your mailbox called the Import and Export Wizard.

  • To get to it, click the FILE tab > Open & Export > and Import/Export.

  • You back up your mailbox by exporting it to a file on your computer, and then restore data by importing it from the file back to your mailbox. The type of file you export to is an Outlook Data File with a .pst file extension.

  • If you decide you want to switch to manual archiving, you can turn off AutoArchive.

  • Click the FILE tab > Options > Advanced > AutoArchive Settings. Then, uncheck Run AutoArchive every and click OK.

Fix the "Use Temporary Mailbox" Issue

If you are being prompted with a message indicating "Your mailbox has been temporarily moved", with an option of "Use Temporary Mailbox", complete the following steps.

1. Click Cancel each time you receive the prompt, and close Outlook.

2. Restart your computer. If there is an option to "Update and restart", choose it to install your pending updates.

Or

3. When your computer has restarted and you are logged back in, open the Control Panel. The Control Panel can be found by searching for it by clicking the magnifying glass in the taskbar and then typing "Control Panel".

The Control Panel will open.

4. When the Control Panel is open, use the Control Panel search box to search for "mail", then click on Mail (32-bit).

5. Click on the Show Profiles button.

6. Click the Remove button until all listed profiles are removed.

7. When prompted with "Careful, if you remove this profile…", click on Yes.

8. Repeat this process until all profiles are removed, then click OK.

9. Open Outlook.

10. On the "Welcome to Outlook 2016" screen, click Next.

11. On the Microsoft Outlook Account Setup screen, select Yes when asked "Do you want to set up Outlook to connect to an email account."

12. On the Add Account screen, click Next.

13. You may be prompted to enter your password for your previous @campus.mnsu.edu account. Click on "Sign in with another account".

14. When prompted for an email address, enter your new username, then click Next.

Students: <Your StarID>@go.minnstate.edu

Faculty and Staff: <Your StarID>@minnstate.edu

*If you are both an employee and a student, set up your primary email account first. You can then add the other email account later.

15. Enter your password, then click Sign in.

16. When Outlook completes setup for your account click Finish.

Outlook will open and begin downloading your mail and folders. This process can take a while if you have a significant amount of email. You can see your synchronization status in the bottom bar of Outlook.

We suggest letting Outlook finish its initial download of mail before exiting. (You can minimize the window and continue using your machine while you wait.)