Exchange Accounts Forgot my Password - Exchange Account Currently there is no self service option for a forgotten Hosted Exchange password. If you have forgotten the password for your Hosted Exchange account you will need to contact Barweb Support Call us - (07) 3292 0219 Email - helpdesk@barweb.com.au For verification purposes BarWeb staff will call back on a registered number to confirm the request, a confirmation will also be sent once the password has been reset.Change my password Go to https://hex.barweb.com.au/owa and login with your email address and current password Click on the Settings cog in the top right hand corner of the page and select Options Click on General in the top left hand corner of the page and click on My account Click on Change your password (You may have to scroll down the page Type in your current password, then a new password and confirm your new password, then click save Change Sync Settings - Windows Mail Change Sync Speed Open Windows Mail Right click on your account on the left side and select Account Settings Click Change mailbox sync settings To ensure mail mail arrives real time, change Download new content to "as items arrive" Click Done Change amount of email downloaded Open Windows Mail Right click on your account on the left side and select Account Settings Click Change mailbox sync settings Change Download email from to "any time" Click Done Maximum allowed mobile phone partnerships "You have 25 phone partnerships out of the maximum allowed 25 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account." Log into https://hex.barweb.com.au/owa with your email account details. Click the gear icon at the top of the right-hand side of the page and select 'Options'. Click Mobile Devices in the left sidebar Underneath Mobile Devices, select any unused devices and click on the remove icon to delete.  You should now be able to create new mobile partnerships. Out of Office replies - Set via Webmail To disable Out of Office replies, follow the steps below until Step 3, select Don't send automatic replies then click Save. Log into https://hex.barweb.com.au/owa with your email account details Click the cog icon at the top right-hand side of the window, then click Set automatic replies. Click Send automatic replies to enable automatic replies If you wish to specify a time period, click Send replies only during this time period: and specify the period below. Fill the text box below with the automatic reply you wish to be sent to internal email addresses. If you only want senders in your contact list to receive automatic replies, click Send replies only to senders in my Contacts list, otherwise click Send replies to all external senders. Fill in the text box below with the automatic reply you wish to be sent to external email addresses. If you want the reply to be identical for all senders, copy the text in the internal text box and paste it into the external text box.Click Send automatic reply messages to senders outside my organization to enable automatic replies to mail received from external email addresses. Click Save Add additional mailboxes - Outlook 2013/2016/2019 You can only add and open an additional mailbox that you have been granted access to. Click on File Click on Account Settings then Account Settings... Click on Change Click on More Settings Click on the Advanced tab Click on the Add... button Type in the email address of the other mailbox and click OK Repeat Steps 6 and 7 for each additional mailbox required Once all mailboxes have been added, click OK Click on Next Click Finish Free space in a full mailbox Ensure that you have adequate backups of your emails, as once they are deleted from Webmail they are not recoverable. For any assistance with backing up your email please contact us at helpdesk@barweb.com.au Log into Webmail by entering in your email account details here https://hex.barweb.com.au/owa Select the check box besides each email you wish to delete. Click the drop down triangle next to Filter above your emails, then select Sort by, then Size to sort your inbox by emails that consume the most space to emails that consume the least. Click the Delete button at the top of the page after selecting the emails to be deleted. Click Deleted Items on the left of the screen. Click the Empty button at the top of the screen to remove all emails, or select the check boxes and click Delete to remove only selected emails, then click Yes on the prompt that appears. Emails emptied from Trash are deleted permanently. Outlook (Windows and Mac) - Recover Deleted Items When you accidentally delete an item from your Outlook mailbox, you can often recover it. The first place to look is the Deleted Items or Trash folder. Search for the item you want, then right-click it and select Move > Other Folder. If you can't find it there, the next steps depend on what type of email account you have in Outlook. If your folder list looks like this, and you see the Deleted Items folder, see the steps below to recover deleted email, appointments, events, contacts, and tasks that have been removed from the Deleted Items folder. If your folder list looks like this, and you see the Trash folder, you can move items from the Trash folder back into your other folders, but you can't recover items that have been deleted from the Trash folder. Need to recover a deleted folder in Outlook 2013, Outlook 2016, or Outlook for Office 365? You can recover a deleted folder (with all of its messages) if it's still in your Deleted Items folder. Unfortunately, you can't recover a folder that's been permanently deleted. But you can use the steps in this topic to recover messages from the from the folder you deleted. Recover an item that's no longer in your Deleted Items folder If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it's the place where items are moved when you do one of the following things: Delete an item from the Deleted Items folder. Empty the Deleted Items folder. Permanently delete an item from the inbox or from another folder by selecting it and pressing Shift+Delete. Watch the video or follow the steps listed below the video to recover items from the Recoverable Items folder. In Outlook, go to your email folder list, and then click Deleted Items. Important: If you don't see the Deleted Items folder, but instead see the Trash folder, then your account doesn't support recovering an item that's no longer in your Deleted Items folder. On the Home menu, select Recover Deleted Items From Server. Important: If Recover Deleted Items From Server isn't there, your account doesn't support recovering an item that's no longer in your Deleted Items folder. Select the item or items you want to recover, click Restore Selected Items, and then click OK. Where do recovered items go? When you recover items from the Recoverable Items folder, they are moved to the Deleted Items folder. So after you recover an item, you can find it in your Deleted Items folder and then move it to another folder. Add an Additional Shared Mailbox in Outlook Once your shared mailbox account is ready you can proceed by adding it to your Outlook profile. You should keep in mind, however, that there are different methods to do this. Depending on the infrastructure Exchange Servers are relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. In Outlook, go to File > Account Settings > Account Settings. Select your profile and click on Change. Click on More Settings.   On the Advanced tab, click Add. Type the email address or name of the shared mailbox, then click OK. Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook. Mail App Always Downloading on Mac? How-To Fix If you start noticing that your Mac’s Mail app always downloading and is continuously or frequently showing a message that it’s “Downloading Messages,” you are not alone. Both OSX and macOS users report this problem with their Mail app. Luckily, some fixes do the trick and get your Mac’s Mail App up and working normally with no more “downloading messages” errors. Relaunch the Mail app while holding the Shift key on your keyboard Change your mail account’s setting for storing the Drafts Mailbox Behaviors to On My Mac Take your Mail Account offline temporarily and then take them back online Remove the Mail Account and then add it back Try rebuilding and reindexing your Mailbox First, if you’re observing this downloading message at the bottom left of your Mail app’s sidebar and it’s only there for a relatively short time, this is normal. This message means your Mail app is syncing across your various email accounts. Even though it uses the term downloading it’s actually checking for any syncing between accounts. So, the words of wisdom here are: IGNORE IT. Mail App Always Downloading: Housekeeping Before you troubleshoot, perform these steps. These might fix your issue, and if not, they prepare your Mail for fixing. Prep Tips Delete all messages inside your Deleted Items and Junk (Spam) folders Delete any messages you no longer need from your Inbox and other mailboxes Update to the latest version of Mail, if possible Change Where Email Stores Your Drafts Quite a few of our readers noted that if they changed the location of where email accounts store their drafts that the Mail App started working normally. Change Draft Settings for Apple’s Mac Mail App Open Mail Go to Apple Menu > Preferences > Accounts Select a mail account Choose the tab Mailbox Behaviors Change Drafts Mailbox to On My Mac and choose Drafts from the drop-down menu options Troubleshoot Mail App Always Downloading Reload Mail App Quit the Mail app by select Mail > Quit Mail. Then, relaunch the Mail app while holding the Shift key on your keyboard. This action forces Mail to open without displaying any problematic messages. Take Account Offline But if your problem is more than just that message, you need to put your investigative skills to test. The first thing to try and rectify this situation is to take your Mail Account offline. With your Mail App open, navigate to the Menu Bar and select Mailbox. From that drop-down menu choose to Take All Accounts Offline. Once that completes, return to that menu and this time select Take All Accounts Online. See if that solves the problem. Turn Off and Back On Problematic Account If not, check and see if this problem is happening on one particular account or all of your mail accounts. If it’s only happening on one of your accounts, turn off that account and then add it back in again. Do this by going to Mail > Accounts or Apple Menu > System Preferences > Internet Accounts. Then from the left pane, select your problematic account and choose the minus sign. You’ll see a message asking if you want to delete this account from all computers using iCloud Keychain (if applicable), select “Turn Off Account.” Once the account is off, turn it back on by selecting the account, now listed as Inactive and tick the box next to Mail (and anything else you want to sync such as Contacts, Calendars, etc.) Look at Activity Monitor With your Mail app open, start by navigating to the Menu Bar and select Window. In the Window drop-down menu, choose Activity (or press Option+Command+0.) Selecting Activity shows a small activity monitor that lists any messages currently downloading. Sometimes, your MacBook pauses a large download to save energy when your MacBook is using battery power. If that’s the case, click the button in your Activity Monitor to resume downloading. Rebuild It If your problem wasn’t a paused download, try rebuilding and reindexing your Mailbox. It’s best first to delete any email that in your Trash and your Junk folders BEFORE you rebuild. Rebuilding a mailbox updates the list of messages it contains. To rebuild: Select a mailbox in the Mail sidebar Choose Mailbox > Rebuild Rebuilding Mailboxes takes a lot of time and once you start there is no pause or stop button, so proceed with caution. Additionally, you must repeat these two steps for each one of your Mailboxes. And when you rebuild mailboxes for IMAP or Exchange accounts, all the messages AND attachments stored locally on your computer are first removed and then downloaded again from your mail servers back to your Mac. That means you’ll use a lot of your network’s bandwidth. ALSO, your mailbox may appear empty until the download is complete–this is normal. ReIndex Your Mail Once you rebuild, take a look around your Mail app and mailboxes. If you are still having issues with downloading messages, Mail fails to launch, or any other problems, it’s time to try a manual reindexing. The biggest difference between Reindexing and Rebuilding is that while rebuilding allows users to select individual mailboxes to be rebuilt, reindexing affects ALL Mailboxes. Reindexing is indeed the nuclear option. It’s the last stop when Mail is so unresponsive that it barely works, the search function is not correctly working, or the Mail app won’t launch at all. So again, tread with care. To ReIndex Mac Mail Quit Mail App On your Desktop create a folder named OLDMailData Go to Finder From Finder Menu Bar Press and Hold the Shift Key (or Option Key for some Macs) Select Go > Library Locate the Mail Folder Find a folder titled “V” followed by a number (V4 in my example) Locate the MailData folder Find any file beginning with Envelope Index and move these to your Desktop OLDMailData folder 5. Open the Mail app It builds new Envelope Index files but takes a lot of time If you have thousands or more messages, reindexing takes time–potentially hours. But this process fixes a lot of Mail App problems, including constant downloading, Mail app not working or responsive, and other message and email problems. Once your Mail app works correctly, go ahead and delete the copies of the “Envelope Index” files from your Desktop OLDMailData folder by dumping it in the trash. Close Mail and go to User > Library > Mail to trash this file: MessageUidsAlreadyDownloaded Don’t store your email drafts on the server! Changing this to save drafts on your Mac and then restarting Mail fixed the problem for me. Go to Mail App > Preferences > Accounts > Mailbox Behaviours and change the Drafts Mailbox to On My Mac Delete all of your email accounts from Apple Mail and then reinstall them manually one-by-one. I did this, and it worked. You must delete ALL of your MAIL ACCOUNTS–not just the ones that have problems. So yeah, this one takes time Log into your email account’s web interface (use a browser) and clear all the draft messages there. Then relaunch your Mail app. It looks like it’s worked for my MacBook! Not an ideal solution but deleting my email accounts from my iPhone solved the problem for me