Exchange Accounts

Forgot my Password - Exchange Account

Currently there is no self service option for a forgotten Hosted Exchange password.

If you have forgotten the password for your Hosted Exchange account you will need to contact Barweb Support

Call us - (07) 3292 0219

Email - helpdesk@barweb.com.au

For verification purposes BarWeb staff will call back on a registered number to confirm the request, a confirmation will also be sent once the password has been reset.

Change my password

  1. Go to https://hex.barweb.com.au/owa and login with your email address and current password

  2. Click on the Settings cog in the top right hand corner of the page and select Options

  3. Click on General in the top left hand corner of the page and click on My account

  4. Click on Change your password (You may have to scroll down the page

  5. Type in your current password, then a new password and confirm your new password, then click save

Change Sync Settings - Windows Mail

Change Sync Speed

  1. Open Windows Mail
  2. Right click on your account on the left side and select Account Settings
  3. Click Change mailbox sync settings

     

  4. To ensure mail mail arrives real time, change Download new content to "as items arrive"

  5. Click Done

Change amount of email downloaded

  1. Open Windows Mail
  2. Right click on your account on the left side and select Account Settings
  3. Click Change mailbox sync settings

  4. Change Download email from to "any time"

  5. Click Done

Maximum allowed mobile phone partnerships

"You have 25 phone partnerships out of the maximum allowed 25 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account."

  1. Log into https://hex.barweb.com.au/owa with your email account details.

  2. Click the gear icon at the top of the right-hand side of the page and select 'Options'.

  3. Click Mobile Devices in the left sidebar

  4. Underneath Mobile Devices, select any unused devices and click on the remove icon to delete.  You should now be able to create new mobile partnerships.

Out of Office replies - Set via Webmail

To disable Out of Office replies, follow the steps below until Step 3, select Don't send automatic replies then click Save.

  1. Log into https://hex.barweb.com.au/owa with your email account details 

  2. Click the cog icon at the top right-hand side of the window, then click Set automatic replies.

  3. Click Send automatic replies to enable automatic replies
    1. If you wish to specify a time period, click Send replies only during this time period: and specify the period below.
    2. Fill the text box below with the automatic reply you wish to be sent to internal email addresses.

    3.  If you only want senders in your contact list to receive automatic replies, click Send replies only to senders in my Contacts list, otherwise click Send replies to all external senders.
    4. Fill in the text box below with the automatic reply you wish to be sent to external email addresses. If you want the reply to be identical for all senders, copy the text in the internal text box and paste it into the external text box.Click Send automatic reply messages to senders outside my organization to enable automatic replies to mail received from external email addresses.

    5. Click Save

Add additional mailboxes - Outlook 2013/2016/2019

You can only add and open an additional mailbox that you have been granted access to.

  1. Click on File
  2. Click on Account Settings then Account Settings...

  3. Click on Change

  4. Click on More Settings

  5. Click on the Advanced tab
  6. Click on the Add... button

  7. Type in the email address of the other mailbox and click OK

    • Repeat Steps 6 and 7 for each additional mailbox required
  8. Once all mailboxes have been added, click OK

  9. Click on Next

  10. Click Finish

Free space in a full mailbox

Ensure that you have adequate backups of your emails, as once they are deleted from Webmail they are not recoverable. For any assistance with backing up your email please contact us at helpdesk@barweb.com.au

  1. Log into Webmail by entering in your email account details here https://hex.barweb.com.au/owa

    • Select the check box besides each email you wish to delete.

      Click the drop down triangle next to Filter above your emails, then select Sort by, then Size to sort your inbox by emails that consume the most space to emails that consume the least.

  2. Click the Delete button at the top of the page after selecting the emails to be deleted.

  3. Click Deleted Items on the left of the screen.
  4. Click the Empty button at the top of the screen to remove all emails, or select the check boxes and click Delete to remove only selected emails, then click Yes on the prompt that appears.

    Emails emptied from Trash are deleted permanently.

Outlook (Windows and Mac) - Recover Deleted Items

When you accidentally delete an item from your Outlook mailbox, you can often recover it. The first place to look is the Deleted Items or Trash folder. Search for the item you want, then right-click it and select Move > Other Folder. If you can't find it there, the next steps depend on what type of email account you have in Outlook.

If your folder list looks like this, and you see the Deleted Items folder, see the steps below to recover deleted email, appointments, events, contacts, and tasks that have been removed from the Deleted Items folder.

If you see the Deleted Items folder, you can recover deleted items.

If your folder list looks like this, and you see the Trash folder, you can move items from the Trash folder back into your other folders, but you can't recover items that have been deleted from the Trash folder.

If you see the Trash folder, you're using an IMAP account.

Need to recover a deleted folder in Outlook 2013, Outlook 2016, or Outlook for Office 365?    You can recover a deleted folder (with all of its messages) if it's still in your Deleted Items folder. Unfortunately, you can't recover a folder that's been permanently deleted. But you can use the steps in this topic to recover messages from the from the folder you deleted.

Recover an item that's no longer in your Deleted Items folder

If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it's the place where items are moved when you do one of the following things:

  • Delete an item from the Deleted Items folder.

  • Empty the Deleted Items folder.

  • Permanently delete an item from the inbox or from another folder by selecting it and pressing Shift+Delete.

Watch the video or follow the steps listed below the video to recover items from the Recoverable Items folder.

 

  1. In Outlook, go to your email folder list, and then click Deleted Items.

    Important: If you don't see the Deleted Items folder, but instead see the Trash folder, then your account doesn't support recovering an item that's no longer in your Deleted Items folder.

  2. On the Home menu, select Recover Deleted Items From Server.

    Select the Deleted Items folder and click Recover Items From Server

    Important: If Recover Deleted Items From Server isn't there, your account doesn't support recovering an item that's no longer in your Deleted Items folder.

  3. Select the item or items you want to recover, click Restore Selected Items, and then click OK.

    Select an item to restore and click OK

Where do recovered items go?    When you recover items from the Recoverable Items folder, they are moved to the Deleted Items folder. So after you recover an item, you can find it in your Deleted Items folder and then move it to another folder.

Add an Additional Shared Mailbox in Outlook

Once your shared mailbox account is ready you can proceed by adding it to your Outlook profile.

You should keep in mind, however, that there are different methods to do this. Depending on the infrastructure Exchange Servers are relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages.

In Outlook, go to File > Account Settings > Account Settings.